1. Introduction
Welcome to Sorad Chat Flow AI ("we," "our," "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
By using our Service, you agree to the collection and use of information in accordance with this policy, compliant with Meta Platform Terms.
2. Information We Collect
We collect information in two ways:
A. Your Information
Account Information
Name, email, password when registering.
Connected Page Information
Secure access tokens and page IDs from Facebook/Instagram APIs.
Product & AI Data
Product info, images, variants, and AI prompts.
B. Customer Data (Processed on Your Behalf)
Message Content
Processed messages for AI responses.
User Info
Publicly available username info from Meta API.
We do not use or sell your customers' data.
3. How We Use Information
Provide, operate, and maintain our Service
Enable AI responses using your product data
Send notifications about queries/orders
Improve and personalize our Service
Customer support communication
Compliance with legal obligations and Meta policies
4. Data Security
Industry-Standard Security
We encrypt sensitive data and use official Meta APIs. No system is perfect, so please be aware of potential risks.
5. Sharing of Your Information
With Your Consent
We may share with your approval.
Service Providers
Third-party services performing operations for us.
Legal Requirements
If required by law or public authorities.
6. Data Retention
We retain account and product data while the account is active. Message data is retained as necessary to provide the Service and per Meta policies.
7. Your Rights
Access & Control Your Data
Update or delete account info anytime. Contact us to terminate account.
8. Changes to This Policy
We may update this Privacy Policy. Changes are posted here with the new "Last Updated" date.